More advantages. More service. More Heinemann.
As a Heinemann & Me member, you now receive even more with your purchase. In addition to exclusive offerings, services and a range of privileges, you can look forward to two new features of the Heinemann & Me bonus programme: Collect Me allows you to earn loyalty points with every purchase when you show your Heinemann & Me card or app, and, with a little luck, Surprise Me may even give you a pleasant surprise at the checkout.
Your advantages as a Heinemann & Me member.
Every purchase counts!
Every purchase is now awarded with loyalty points. So always present your Heinemann & Me card or app, earn loyalty points and receive guaranteed discounts.*
With a little luck, you'll receive a pleasant surprise with your next purchase. An instant discount, for example, or a special extra.
For you only: exclusive discounts!
As a member, you'll receive a 5% discount on your first purchase** and benefit regularly from discounts and individual offers. With Heinemann & Me you'll save money every time.
On your birthday: a gift from us!
Heinemann & Me members receive a surprise gift on their birthday each year.
All Heinemann & Me advantages with you always!
Download now – your digital membership card!
The Heinemann & Me app ensures you have your membership card and all Heinemann & Me advantages on you at all times.
Not a member? Download the app to join and start being rewarded.
Questions? We have the answers!
Here are the most frequently asked questions about Heinemann & Me together with our answers. We hope they are helpful.
- How does Collect Me work?
With Collect Me, you receive one loyalty point for every $1.50 Australian Dollar spent when making your purchase. If you reach or exceed one of the point thresholds at the end of the year, you'll receive a loyalty bonus.
From 200 loyalty points = A$15 loyalty bonus
From 500 loyalty points = A$37.50 loyalty bonus
From 1,000 loyalty points = A$75 loyalty bonus
To earn loyalty points, simply show your Heinemann & Me card or app at the checkout.
- For how long can I collect points?
- You can collect points from 1 January 2017 to 31 December 2017.
- Can I also earn loyalty points when I shop online?
- Unfortunately at present points cannot be earned for online purchases at www.heinemanndutyfree.com.au.
- Do my loyalty points expire?
- Yes, loyalty points expire at the end of every calendar year.
- In which countries can I collect loyalty points?
- At all Heinemann Duty Free shops in Germany, Austria, Italy, Hungary and Australia.
- What happens to the points if I want to return my product purchase?
- The returned amount is deducted from the current total number of points.
- When do I receive my loyalty bonus?
- If, at the end of the year, you've reached or exceeded one of the three given point thresholds, you'll receive your loyalty bonus in the form of a voucher at the beginning of the following year.
- Can I redeem my loyalty bonus on all products?
- Yes. Excluded are sleeve-wrapped tobacco products (all tobacco products in Australia), return-deposit beverages as well as print media and books.
- Do I receive 3 vouchers when I make a purchase to a value of $4,500?
- No. You'll receive a one-time loyalty bonus corresponding to the point threshold achieved at the end of the calendar year. If the point threshold achieved during the calendar year is above the maximum revenue threshold (e.g. $A4,500) you'll receive a product voucher for the highest recorded threshold ($A1,500).
- How do I find out my current total number of points?
- The point total will be sent to you by email every month. As a Heinemann & Me member it is therefore important that you've confirmed your email address and have agreed to receive newsletters.
- Can I receive my total number of points via the app?
- No. Unfortunately it cannot be downloaded yet via the app.
- Can points be added subsequently?
- Subsequent addition of points is unfortunately not possible at this time. For further information, please contact our Customer Care team
- How does Surprise Me work?
- Simply present your Heinemann & Me card or app with every purchase in-store. With a little luck, you may win one of the many instant surprises at the checkout. The Surprise Me instant surprises can vary regularly and include instant discounts, vouchers, or product bonuses. Instant discounts are deducted directly from the purchase value. No more can be added to the purchase in that case.
- Is the offer transferable?
- No, the offer is redeemed instantly during the payment process.
- Can I use local services immediately after submitting a membership request?
- Yes, by using your instant ID or via the app. Some local services have separate terms and conditions. The details are listed in your account under 'My advantages'.
- How often am I permitted to use local services?
- The validity scope of each Local Service is defined individually (for whom, how long, how often, etc.). The service can be used at any time if no restrictions are defined. For details, please refer to the 'My advantages' section in your user account.
Other discounts and vouchers
- Can I redeem my birthday voucher only at my home airport or also at other locations?
- All vouchers are valid in all Heinemann Duty Free shops and can be redeemed anywhere.
- Can vouchers be given to customers who are not a Heinemann & Me member?
- No. Since only Heinemann & Me members are allowed to use this exclusive service, vouchers can only be redeemed upon presentation of the app or the membership card.
- Can vouchers be collected?
- Yes, as long as they are valid. However, they cannot usually be combined with one another. Birthday vouchers cannot be collected, because they expire one year after the date of the birthday.
The app / The membership card
- How long does it take until I receive my membership card / app?
- The app can be downloaded here at any time for use. The membership card is usually mailed in a letter within four weeks after registration to those who've chosen the membership card as a means of identification.
- Which mobile phone operating system is needed to download the Heinemann app?
The Heinemann app is supported by the following operating systems:
Apple: iOS 9.0 or later
Android: 5.0 or later
- What data is stored on the membership card?
- Only your name and membership number are saved on your Heinemann & Me membership card.
- Does the Heinemann & Me membership have any age restrictions?
- Yes. Since we also advertise alcoholic beverages and tobacco products, members must be at least 18 years of age.
- How do I cancel my Heinemann & Me membership?
You may cancel your membership at any time in writing (letter or email) or by phone.
Heinemann Australia Pty. Ltd., Customer Service,
PO Box 3027
Sydney International Airport
Mascot NSW 2020
or by telephone on +61 2 9667 6800 (International) or 1800 46 46 66 (Australian toll-free)
Detailed information regarding your membership can be found under Terms and Conditions of Participation.
*Valid at all Heinemann Duty Free shops in Germany, Austria, Hungary, Poland, Italy, Denmark and Australia. Excluded are sleeve-wrapped tobacco products (all tobacco products in Australia), return-deposit beverages, as well as print media and books.
**Once only upon submission of the registration form at a Heinemann Duty Free shop or when registering online. You must have provided the compulsory minimum information and consented to the terms and conditions of participation. Minimum age for use of the discount coupon is 18 years. Cannot be combined with other special offers. Also excluded are already discounted items, the SPECIAL OFFER range of products, sleeve-wrapped tobacco products (all tobacco products in Australia), return-deposit beverages, print media and books. Not valid for alcoholic beverages and tobacco products in Norway.